“Are you open today?” Answered. Every time.
Your team should be feeding animals, running sessions and looking after visitors, not answering the same five questions on the phone. A VoiceAI receptionist answers every call instantly, day and night, and passes bookings to your staff.
The phone rings most when you are busiest.
Family attractions face a pattern few other businesses do. Calls spike on exactly the days the site is packed and staff are stretched: sunny weekends, school holidays and the first morning of half term.
Repetitive questions
Opening times. Ticket prices. Whether the café is open. Feeding times. Parking. Are dogs allowed? The answers are on your website, but people still ring.
Weather days
A grey morning sends parents to the phone: are you still open, is the indoor area running, will the show go ahead? A wet weekend can bring a flood of calls at once.
After hours
Parents plan days out in the evening, once children are in bed. If nobody answers, they pick somewhere that did.
Group and school bookings
Teachers, nurseries, clubs and party organisers need answers on group rates, risk assessments and dates. These enquiries are valuable and should not be lost in a voicemail box.
Events and seasonal changes
Halloween trails, Christmas grottos, summer events. Every new programme brings a wave of “how does it work?” calls.
Small front-of-house teams
The person on the phone is often also on the till, the gate or the gift shop. Something always waits.
Caversham Wildlife Park meets Milly.
Delivered by our EngageAI team.
Caversham Wildlife Park, Western Australia
Caversham is a family attraction home to more than 200 species. Like most parks, its phone lines carried a steady stream of practical questions from visitors planning a trip, alongside the calls that genuinely needed a member of staff.
We deployed “Milly”, a VoiceAI receptionist who answers every call instantly, 24 hours a day. Milly handles opening times, ticket prices, the daily animal schedule, directions and even live weather, so callers get an accurate answer straight away.
When a caller wants to make a booking, Milly hands over cleanly to the team, so staff time is spent where it adds value.
AI automation: a receptionist who knows the whole park
A VoiceAI receptionist, deployed by our EngageAI team, is trained on the information you already publish plus the details only your staff know. It answers in under three rings, any time, and sounds natural rather than robotic. Every call opens with a short disclosure that the caller is speaking to an AI assistant.
What it can answer
- Opening times, including seasonal and bank holiday changes
- Ticket prices, concessions, annual passes and what is included
- Daily schedules: feeding times, keeper talks, shows and sessions
- Directions, parking and accessibility information
- Live weather and whether wet weather plans are in place
- Food, dogs, pushchairs, birthday parties and lost property basics
Handing over the valuable calls
Some calls should reach a person. A school trip enquiry, a large group booking, a complaint or anything sensitive gets passed to the right member of staff, with a summary so they do not need to start from scratch. Out of hours, the agent captures the details and books a call back, so the enquiry is waiting for your team in the morning.
Ticketing and booking handover
The agent can send callers a text with the link to your online ticketing, or pass booking requests to your team or booking system. We integrate with calendars, email, spreadsheets and CRMs, and build a bridge where your ticketing platform allows it.
A website chatbot that matches the phone
The same knowledge powers an AI chatbot on your website, and on WhatsApp or SMS if you want it. Visitors get the same accurate answer whether they call or type. Update a price or an event once, and both channels change together.
Keeping it accurate. The AI answers from a verified knowledge base you approve. When something changes, such as a closed enclosure or a cancelled event, your team updates it and the agent uses the new information straight away.
Fill the quiet days, and run smarter on the busy ones.
Answering calls well is the start. We can also help bring in the visitors and groups you want most, and look at how your whole enquiry operation runs.
Group and school enquiries
Paid social campaigns aimed at schools, nurseries, clubs and party organisers, with enquiries certified by SMS or a call before they reach you. Pay per lead, priced per campaign after a discovery call.
Booked group visits
VoiceAI qualifies group size, dates and needs, then books a call with your bookings team. Pay per appointment, with confirmations and reminders built in.
Operations review
We look at call patterns, ticketing, booking flows and staff time, then advise on what to automate, what to buy off the shelf and what to leave to your people.
Ready before the next school holiday.
Gather the knowledge
We collect your prices, times, schedules, policies and the questions your team hears most.
Build and test
We shape the agent’s voice and personality, set handover rules and test it against real visitor questions.
Launch and refine
Calls are answered from day one. We review recordings and keep improving answers as the season changes.
Questions attractions ask us.
Will callers be put off by talking to AI?
Most callers want a quick, accurate answer. The agent tells them up front it is an AI assistant, answers in under three rings and can pass them to a person whenever needed.
Can it handle bookings?
It can text callers your online ticketing link, capture booking requests and hand group or school enquiries to your team. Where your booking system allows it, we connect to it directly.
What happens when our times or prices change?
You update the approved knowledge base and the VoiceAI agent and chatbot both use the new information straight away. We can show your team how, or handle updates for you.
Can it tell callers about the weather?
Yes. At Caversham Wildlife Park, Milly gives callers live weather information. We can combine that with your wet weather plans so parents know what to expect.
Does it work for soft play and smaller venues?
Yes. Soft play centres and smaller farm parks often feel call pressure most, because the same person answers the phone and runs the floor. The setup is scaled to your size.
How much does it cost?
Managed AI agents start from £497 per month, ex VAT, with typical delivery in 1 to 3 weeks. We confirm the price once we understand your call volumes and integrations.
Give your team their day back.
Book a 30-minute call. We will look at your call patterns and show you what a VoiceAI receptionist would sound like for your attraction.