Every call answered. Every lead called back.
A VoiceAI agent picks up in under three rings, day or night. It answers questions, qualifies the caller, books the appointment and puts the recording and notes in your CRM. Outbound, it calls new leads the moment they arrive and wakes up the contacts your team never got round to.
Hear it for yourself. Our live VoiceAI demo line runs 24 hours a day. Ring it now, ask it anything, try to trip it up.
Call 07458 159824Your best receptionist never takes a lunch break.
Voicemail is where enquiries go to die. Most callers will not leave a message, and the ones who do expect a call back in minutes, not tomorrow. An inbound VoiceAI agent removes the gap.
Under 3 rings, 24/7
Evenings, weekends, bank holidays and the Monday morning rush. Every call is answered at once, however many arrive together.
Answers the FAQs
Opening hours, prices, service areas, what to bring, how long things take. Answered accurately from your own verified information.
Qualifies the caller
Asks the questions your best salesperson would: what they need, where they are, budget, timescale. Poor fits are handled politely without tying up staff.
Books the diary
Checks live availability in your calendar, books the slot, sends a confirmation and sets reminders. The appointment is there when your team arrives.
Routes intelligently
Sales to sales, support to support, the urgent case to whoever is on call. No more "press 3 for accounts".
Warm transfer
When a human is needed, the agent transfers the call and briefs your colleague first, so the caller never has to repeat themselves.
The fastest follow-up wins. So stop making leads wait.
You paid for that lead. Then it sat in an inbox until someone had a spare moment. By then the prospect has spoken to two competitors. Outbound VoiceAI closes that gap to seconds.
It is also the cheapest pipeline you will ever find. Your CRM is full of people who asked about you once and were never properly followed up. A reactivation campaign calls them, checks whether they still need help and books the ones who do.
Instant lead follow-up
A web form, comparison site or social ad lead triggers a call within moments. The agent confirms details, qualifies and books, then hands the record to your team.
Appointment confirmation
Calls ahead to confirm the slot, reschedule if needed and update the diary. Fewer wasted journeys and empty meeting rooms.
Database reactivation
Works through aged CRM contacts, old quotes and lapsed enquiries, within the rules on lawful contact, and surfaces the people ready to talk again.
What happens on a typical inbound call.
Every flow is designed with you. This is the shape most of our deployments follow.
Greet and disclose
The agent answers in your business name, tells the caller they are speaking to an AI assistant and plays any recording notice.
Understand the need
It listens, asks follow-up questions and works out whether this is a new enquiry, an existing customer or something else.
Answer or qualify
Simple questions are answered from the knowledge base. New enquiries are qualified against the criteria you set.
Book or transfer
Qualified callers are booked straight into the diary. Anything that needs a person is warm-transferred or booked for a callback.
Confirm
The caller gets a confirmation by SMS or email, with any reminders scheduled automatically.
Write back
The recording, transcript, summary and outcome land in your CRM against the right record, and the right person is notified.
CRM write-back: the part most voice bots skip
A call that is not recorded in your CRM did not really happen. Somebody has to listen back, type notes and update the stage, and that somebody is usually busy. So it does not get done.
Because we are an integration-first team, every VoiceAI agent we deploy writes back to the system you already use. In practice that means:
- A new record or an updated one. The agent matches the caller to an existing contact where possible and creates one where not.
- The recording and transcript attached. Listen back in one click from the record.
- A plain-English summary. What they wanted, what was agreed and what happens next.
- Fields and stages updated. Qualification answers go into the right fields, so your reports stay accurate.
- Tasks and alerts. The right owner gets a task or notification, so nothing waits in a shared inbox.
We connect to Salesforce, HubSpot, Zoho, Proclaim, Monday.com, spreadsheets and calendars. For law firms on Proclaim, a call can create the case, attach the recording and trigger the firm's own events.
Voice and personality that sound like you
Your agent should sound like it belongs to your business. We choose a natural voice, a name and a manner that fits your brand: calm and reassuring for a legal intake line, warm and upbeat for a family attraction, efficient and precise for a technical support desk.
We script how it opens, how it handles silence, how it responds to frustration and how it closes. Then we test it with awkward, real-world calls: people who ramble, people who interrupt, people who ring from a building site.
Grounded in your knowledge base. No making things up.
The biggest worry with AI on the phone is that it will invent an answer. We design against that from day one.
Each agent answers from a knowledge base that we build with you and you approve: your services, prices, policies, opening times and processes. When a caller asks something outside that knowledge, the agent says it does not know and arranges for a person to follow up. It does not guess.
Keeping it current. On a managed service, the EngageAI team updates the knowledge base when your business changes and reviews calls to find questions the agent could not answer, so it gets better every month.
Compliance on every call
Voice AI touches personal data and, for outbound, the rules on marketing calls. We build compliance into the flow rather than bolting it on.
- AI disclosure. Callers are told they are speaking to an AI assistant at the start of every call.
- Recording notices. Where calls are recorded, the caller is told, and recordings are stored and retained in line with your policy.
- UK GDPR. We capture only the data the job needs and agree where it is stored and who can access it.
- PECR and TPS for outbound. Outbound calls are only made where lawful. Numbers are screened against the Telephone Preference Service where required, and consent records are kept.
- Sector rules. For regulated firms, such as insurers and law firms, the agent hands regulated advice to authorised staff.
VoiceAI vs the old ways of handling calls.
IVR menus and auto-diallers solved yesterday's problems. Here is how they stack up against a conversational AI agent.
| VoiceAI agent | IVR menu | Auto-dialler | |
|---|---|---|---|
| How callers interact | Natural conversation | Keypad options and fixed recordings | Connects a call, then needs a human agent |
| Answers real questions | Yes, from your knowledge base | Only pre-recorded messages | No, it just dials |
| Qualifies and books | Yes, straight into your calendar | No | Only once a human picks up |
| Works out of hours | Yes, 24/7 | Plays a closed message | Needs staff on shift |
| Writes back to CRM | Recording, transcript, summary and fields | Rarely | Call logs only |
| Handles call spikes | Many calls at once | Queues callers | Limited by staff numbers |
| Hands over to humans | Warm transfer with context | Cold transfer to a queue | Not applicable |
VoiceAI already in production.
GlobalSign: "Helena"
GlobalSign needed round-the-clock first-line support for customers across time zones. The EngageAI team built Helena, a VoiceAI support agent trained on more than 208 support articles.
Helena responds in under three seconds, with zero dead air on the line. Every call opens with AI disclosure, and no personal data is captured. The project led to strategic AI consultancy across sales, finance and operations at GlobalSign's UK and Belgian offices.
Caversham Wildlife Park: "Milly"
Caversham is home to more than 200 species and fields a constant stream of calls about opening times, prices, animal schedules and directions. Staff were tied to the phone answering the same questions.
Milly, a VoiceAI receptionist, answers every call instantly, 24/7. She covers opening times, prices, daily animal schedules, directions and live weather, and hands bookings cleanly to staff.
Managed VoiceAI agent
Inbound, outbound or both. Built, hosted, monitored and improved by the EngageAI team. Final price depends on call volumes, integrations and the number of call flows.
- Custom voice, name and scripts
- Verified knowledge base
- Calendar booking and CRM write-back
- Ongoing call review and optimisation
Live in 1 to 3 weeks
A single inbound agent with calendar booking and CRM write-back sits at the quicker end. Outbound campaigns, multiple call flows and complex integrations take a little longer. You approve scripts, voice and knowledge before any customer hears it.
- Week 1: discovery, knowledge base, call flows
- Week 2: integration, voice and testing
- Week 3: sign-off and go live
VoiceAI questions buyers actually ask.
Will callers know they are talking to AI?
Yes. Every agent we deploy tells callers at the start that they are speaking to an AI assistant. In our experience people care far more about getting a fast, accurate answer than about who gives it.
Can it use our existing phone number?
Usually, yes. Calls can be forwarded to the agent all the time, only out of hours, or only when your team does not pick up. We agree the setup with you and your phone provider.
What if a caller asks something it does not know?
It says so and arranges for a person to follow up, or transfers the call if someone is available. Agents answer only from the knowledge base you approve, so they do not guess.
Does it work with our CRM?
We integrate with Salesforce, HubSpot, Zoho, Proclaim, Monday.com, spreadsheets and calendars, among others. Recordings, transcripts, summaries and qualification answers are written back to the right record.
Is outbound AI calling legal in the UK?
It can be, if done properly. Outbound calls must comply with UK GDPR and PECR, numbers are screened against the TPS where required, and the agent discloses that it is an AI. We only run outbound campaigns where there is a lawful basis to call.
How much does a VoiceAI agent cost?
Managed VoiceAI agents start from £497 per month ex VAT. The final price depends on call volumes, the number of call flows and integrations. You get a fixed written quote after the discovery call.
How do we know it works before we sign?
Ring our live demo line on 07458 159824, any time of day. Then book a discovery call and we will walk through how an agent would handle your own calls.
Stop sending callers to voicemail.
Call the demo line, then book a discovery call. We will map your call flows and give you a fixed price for an agent that answers every one.